Les moins : They no longer support remote work.

Les moins : Quick directional changes without much notice, but that is the environment of a start-up fintech.

Les moins : Work on weekends. Forced to work shifts that make work life balance hard to obtain. Managers don’t provide coaching as needed.

Les moins : No music allowed while working No phones allowed Barely hybrid (1 prespecified day alloted/required to wfh each week), while claiming to be "hybrid friendly" They continuously are showing to everyone in the company that they care about money more than they do their enployees. Monthly changes to the role and expectations, but you are still expected to remain conaistent in your performance and over achieve in order to get a promotion or bonus. HR does not listen to feedback and are essentially parrots of the managers, literally pointless roles at this point. C-suite does everything in their power to make it more difficult and less appealing to work there

Les moins : Not much going on so the days felt longer.

Les moins : Certain managers don't know the processes as in-depth for their positions to call for and seem to point to Notion to have us figure it out ourselves while also pushing to be faster on calls.

Les moins : No 401 match yet currently

Les moins : Fluctuations in how busy this department was

Les moins : They don’t believe in annual reviews or raises. Been with them 2+ years while everything for basic living cost goes up, oh well CEO does not believe in cost of living raises. But don’t worry merrit increases don’t happen either as HR points at management and management points at HR and they will continue to kick down the line any review for increase. When they do get around to finally giving you a raise it’s laughable; not quite pennies but a few quarters and a dime if you’re lucky. Literally not even a percentage point of an increase. But don’t worry the CEO and all the other higher ups are definitely getting their pay increases and bonuses. And recognition, just depends on who management likes that week/month. Those who actually have good numbers and get things done rarely, if ever, get recognized.

Les moins : Hybrid for a job that could really be fully remote. Office is uptown and parking is between $15/$30 A DAY, which is actually burdensome for most employees. Many CSAs do the jobs of processors and UWs, but don’t have that title or the pay. New policies are frequently being implemented that feel punitive, and it seems like they’re trying to find ways to make things more efficient which usually just results in making our jobs more difficult. There is no room for advancement or growth. Unless you’re white, you probably won’t get promoted, and if you do, it’s definitely not going to be to a position of authority. There’s no diversity in management and above. They don’t do performance based raises. Anytime someone asks about raises they say they cont. to evaluate other companies and the market for this same role to make sure they’re on par. Your experience here as a CSA can largely depend on your manager. I’ve had great managers and one in particular who is an incessant micro manager and very critical, regardless of how hard we work and how great our performance is. Changes are common and expected at startups, but I’ve worked for startups before and have never been somewhere that is so structurally disorganized. Most people don’t even have a solid understanding of their role. They are often tone deaf when communicating changes that impact our daily workflow. They will follow up some arbitrary and punitive new policy announcement with something like “thank you for working so hard, we couldn’t do this without you…” but don’t ever follow that up with any action. You can work really hard at reaching a goal or fulfilling some metric, and the goal post will be moved on you. The work-from-home incentive is an example of this. While the work itself isn’t difficult, production goals are stressful for fulfillment and some of the new expectations for customer care make it more stressful.

Les moins : None that I have found.

Les moins : There's a lot of not so good people

Les moins : Nothing to report. Everyone is humble and helpful.

Les moins : Employees must be adaptable to change

Les moins : None that I can think of

Les moins : parking can be difficult but if you get here early it's not a big deal

Les moins : Even if you take on extra responsibilities there are no benefits or progression for doing so.

Les moins : High call volume Inexperienced management Clicks of people